Privacy Policy

Introduction and Data Controller

EverythingClean ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (everythingclean.co.uk) and use our cleaning services in the Lake District, UK.

We are the Data Controller responsible for your personal data.

1. Information We Collect

We collect personal data in two main ways:

• Data You Provide Directly (Booking & Contact Forms)

When you request a quote, book a service, or contact us, we collect information such as:

• Full Name (Firstname, Lastname)
• Email Address
• Phone Number
• Location (Postcode and Address details for service)
• Service Details and Notes (e.g., requested date, specific cleaning instructions)
• Automated Data Collection (Cookies & Analytics)

When you browse our Site, we automatically collect certain technical information, primarily through cookies (see our Cookie Policy). This includes IP address, browser type, operating system, and pages viewed, used for website improvement and security.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process your service bookings and fulfil cleaning contracts.
• To respond to your quote requests and contact you for scheduling.
• To send you administrative information, such as service confirmations and invoices.
• To improve our website functionality and user experience.
• For our legitimate business interests, such as preventing fraud and maintaining security.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal data to outside parties for marketing purposes. We may share your information only when necessary:

• **Service Providers:** With trusted third parties who assist us in operating our website, conducting our business (e.g., payment processors, email service providers), provided those parties agree to keep this information confidential.
• **Legal Requirements:** If required to do so by law or in response to valid requests by public authorities.

4. Data Security and Retention

We use appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that we cannot guarantee that the internet itself is 100% secure.

We retain your personal data only for as long as is necessary for the purposes set out in this policy, typically for the duration of our relationship and for a short period thereafter to comply with legal obligations.

5. Your UK Data Protection Rights

Under UK data protection law (GDPR), you have certain rights regarding your personal data, including the right to:

• Request access to your personal data.
• Request correction of the data we hold.
• Request erasure of your personal data (the 'right to be forgotten').
• Object to processing of your personal data.

6. Contact Information

For questions or requests relating to this Privacy Policy or your data rights, please contact us:

• EverythingClean Data Protection Officer
• Email: hello@everythingclean.co.uk
• Location: Lake District, UK